Customer portal

Customer portal: tickets, service status and app download

Open support tickets, check outages and install the mobile app when offered.

Step-by-step With screens EN

Steps

Tickets → New: describe the issue, attach context (ONU light, outage area).
Track status until Resolved.
Open Service status before assuming only your line is down.
Download app entry point if your ISP publishes it for payments/notices on mobile.
If redirected to an expiry page, pay/renew there, then reconnect PPPoE.