Configure user status: active, grace, expired and disconnect

What each status means

1. Active — paid/in-term; should authenticate and stay online.
2. Grace — short post-due window (company policy); access may continue with warnings/SMS.
3. Expired — access should stop or redirect to expiry portal.
4. Disabled/Left — permanent stop; do not renew accidentally.

Configure related behaviour

1. Set package/billing dates so renewals move users Active → next period.
2. Enable expiry warning SMS (Support → SMS) with #EXPIRY_DATE# placeholders.
3. Configure Expiry captive portal so expired PPPoE users see pay/renew guidance.

Ops checklist when Online is low

1. Compare Active vs Online on Dashboard.
2. Check NAS reachability and RADIUS rejects.
3. Scan Expired cohort for mass non-pay vs outage.

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