Customer experience

Support & self-service

Track support tickets and give every customer a portal for bills, usage, receipts and payments.

At a glance

Turn issues into tracked tickets while customers pay bills, download receipts and raise requests from a self-service portal.

In detail

Phone-only support creates lost follow-ups: nobody owns the ticket, status is unclear, and customers call again for the same issue.

neXor support & self-service opens prioritized tickets from the company panel, keeps history on the customer record, and lets subscribers check status, bills and payments in the portal. Routine requests move online so the desk can focus on real outages and field work.

Support stops living in WhatsApp threads that disappear when a phone changes hands.

Key capabilities

Open and prioritize tickets from the company panel
Customer portal for status, bills and payments
Support history on the same customer record
Reduce phone-only follow-ups with clear status
Assign work so ownership is visible
Keep billing and support context together

Business benefits

Fewer repeated “any update?” calls
Clear ownership on every open issue
Customers self-serve routine billing questions
History stays when staff rotate

Day-to-day workflow

01 Staff or customer opens a ticket
02 Team prioritizes and updates status
03 Customer sees progress in the portal
04 History stays attached to the profile

Best suited for

Support desks that want fewer phone-only requests and clearer follow-up.

See this feature in a live demo?

Share your subscriber count, zone/POP structure and current billing setup—we will show how neXor maps to your operation.

Request a demo

Support & self-service

See this feature in a live demo?

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