Self-service

Customer portal

Give every subscriber a branded portal to view status, pay bills, download receipts and open tickets.

At a glance

A modern self-service experience for subscribers—status, bills, receipts and payments without calling the office for every update.

In detail

Every routine “what’s my expiry?” and “send my receipt” call is time your desk could spend on real support.

The neXor customer portal gives subscribers a branded place to see package, balance and expiry, pay bills when gateways are enabled, download receipts and open tickets. Staff see the same updates on the profile—no parallel spreadsheet of portal activity.

Customers feel modern service; your office stops repeating the same answers all day.

Key capabilities

View package, balance and expiry
Pay bills online when gateways are enabled
Download receipts and payment history
Open support tickets from the portal
Branded experience that matches your ISP
Same updates visible to company staff

Business benefits

Lower call volume for routine status questions
Faster payments without office visits
Receipts customers can download themselves
Tickets that arrive with account context

Day-to-day workflow

01 Subscriber signs in with portal credentials
02 Sees live account status and dues
03 Pays or opens a ticket when needed
04 Company staff see the same updates on the profile

Best suited for

ISPs that want customers to self-serve routine billing and support tasks.

See this feature in a live demo?

Share your subscriber count, zone/POP structure and current billing setup—we will show how neXor maps to your operation.

Request a demo

Customer portal

See this feature in a live demo?

More capabilities across billing, network and support

Expiry captive portal

SMS notifications

Reports & accounting