At a glance
Turn issues into tracked tickets while customers pay bills, download receipts and raise requests from a self-service portal.
In detail
Phone-only support creates lost follow-ups: nobody owns the ticket, status is unclear, and customers call again for the same issue.
neXor support & self-service opens prioritized tickets from the company panel, keeps history on the customer record, and lets subscribers check status, bills and payments in the portal. Routine requests move online so the desk can focus on real outages and field work.
Support stops living in WhatsApp threads that disappear when a phone changes hands.
Key capabilities
- Open and prioritize tickets from the company panel
- Customer portal for status, bills and payments
- Support history on the same customer record
- Reduce phone-only follow-ups with clear status
- Assign work so ownership is visible
- Keep billing and support context together
Business benefits
- Fewer repeated “any update?” calls
- Clear ownership on every open issue
- Customers self-serve routine billing questions
- History stays when staff rotate
Day-to-day workflow
- 01 Staff or customer opens a ticket
- 02 Team prioritizes and updates status
- 03 Customer sees progress in the portal
- 04 History stays attached to the profile
Best suited for
Support desks that want fewer phone-only requests and clearer follow-up.
See this feature in a live demo?
Share your subscriber count, zone/POP structure and current billing setup—we will show how neXor maps to your operation.
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